Every piece of your data at Casinoid — from your name and mobile number to your payment details — is kept with the highest level of security. On this page, we explain in plain terms what information we collect, why we collect it, and how we keep it safe.
We believe your data belongs to you. We retain it only to the extent needed to provide our services.
By creating or using an account on Casinoid, you are deemed to have read and accepted this Privacy Policy. For any questions, contact us at support@casinoid.best.
Casinoid collects three types of data — information you provide directly at registration, data collected automatically while you use the platform, and documents submitted for KYC verification.
| Type of Data | What Data | When it is collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During registration & KYC |
| Contact Information | Mobile number, email address | At Registration |
| Payment Information | BKash/Nagad number, transaction history | During deposits & withdrawals |
| Gaming Data | Game history, bet amounts, bonus usage | While Playing Games |
| Device Information | IP address, device type, browser | During a Site Visit |
Casinoid never stores credit card numbers, CVV codes, or bank PINs. This information goes directly to the payment provider and is never stored on Casinoid's servers.
Casinoid only collects data for specific purposes. No information is kept unnecessarily. The main reasons are:
Casinoid analyses your gaming history solely to show you relevant offers that match your preferences — this information is never shared with anyone else.
Casinoid never sells or transfers your personal data to third parties for commercial purposes. However, limited information may be shared with specific partners to keep our services running:
Even in these cases, only the minimum necessary information is shared. Every partner is contractually obligated to keep that data confidential. Casinoid does not share any information with advertising companies, social media platforms, or data brokers.
Casinoid retains your data for as long as your account remains active. Once an account is closed, most personal information is deleted. However, certain data must be kept for a defined period due to legal requirements:
Once these retention periods have passed, data is permanently deleted. Information held in backups is also cleared on a regular schedule after the specified period.
Payment information is Casinoid's most sensitive data and is protected with the strictest security measures. Here is how Casinoid safeguards payment data:
Important — Casinoid will never ask for your bKash PIN, bank password, or OTP over the phone, by email, or via chat. If anyone asks for these, it is a scam.
Casinoid uses cookies on its website and app. Cookies are small text files saved to your device that help the site remember your preferences. Casinoid uses three types of cookies:
Casinoid does not use third-party advertising tracking cookies. You can delete existing cookies or block new ones at any time from your browser settings. However, disabling essential cookies will prevent login and payments from working.
You have clear rights over your personal data at Casinoid. To exercise these rights, contact us at support@casinoid.best or via live chat.
Casinoid strictly does not serve anyone under 18 or collect their data. Age is verified at the point of registration, and identity documents are used during the KYC process to confirm it.
If a minor has managed to create an account and this comes to Casinoid's attention — either internally or through a report — that account will be closed immediately and all collected data will be deleted. If you suspect this has happened, please notify us at support@casinoid.best.
If you are logged in to Casinoid on your phone or computer, keep it out of reach of children. You are responsible for the security of your account.
Casinoid may update this Privacy Policy when necessary. For significant changes, you will be notified in advance by SMS to your registered mobile number or by email. The "Last Updated" date at the top of this page is always kept current.
Continued use of Casinoid after any changes have been made constitutes acceptance of the updated policy. If you object to any change, you may close your account and request deletion of your data.
Contact address: support@casinoid.best — email us for any privacy-related questions or requests. We typically respond within 48 hours.
You have clear rights over your data at Casinoid. To make any request, reach out via live chat or email.
Your data on Casinoid is protected with SSL 256-bit encryption and is never shared with any advertising company. Our Terms & Conditions Read it to learn more.
One day, Sajeda Begum from Mymensingh asked her daughter, "If I sign up with Casinoid, will everyone find out?" Her daughter laughed and replied, "No, Mum, it's like a bank. If you don't tell anyone, no one will know." That exchange sums up Casinoid's approach to privacy perfectly.
A common concern among people using online services in Bangladesh is: "Where is my data going?" That concern is completely valid. Many apps and websites sell user data to third parties or use it for advertising. Casinoid doesn't do that — and this isn't just a claim; it's enforced through both technical safeguards and a legal framework.
When you log in to Casinoid, your session token travels through an encrypted channel — meaning no one can intercept your data in transit. Your bKash number is not stored directly in Casinoid's database; it is held in a hashed or tokenized form, making it impossible to reverse-engineer the original number.
Casinoid's security team monitors systems around the clock. Any unusual activity triggers an automatic alert. In the event of a data breach, Casinoid will notify affected users within 72 hours and take immediate steps to minimise any damage. If you notice suspicious activity on your account, report it via live chat — Casinoid will investigate promptly.
Casinoid does everything it can on its end — but security is a two-way street. Keep your password strong, enable two-step verification, and never share your login credentials with anyone. It's best to avoid making payments over public Wi-Fi. Together, these small precautions will keep your Casinoid account as secure as possible.
Casinoid believes that trust is the foundation of a healthy gaming relationship — and trust is earned through transparency. That's why this Privacy Policy has been written in such detail. If you have any questions, feel free to ask at any time.